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Shipping & Returns Policy

 WHEN WILL MY ORDER ARRIVE?

Framed Canvas and Framed Prints

We ship from our framing partners in USA-AUS-UK-EUROPEProduction time is around 1-4days and shipping takes around 2-5 days

Canvas Prints

When we receive your order it takes 1-5 days to be printed and packed, with an average shipping time between 5-15 days (Depending on the country you're located in).

Please note: Larger canvases are generally shipped quicker due to the shipping method used.

Shipping times do not include processing time for your order. 

Returns policy 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, un opened and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@kanvaskingdom.com. Please note that returns will need to be sent to us in the original packaging.

If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@kanvaskingdom.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants)Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@kanvaskingdom.com.